[Ebook PDF] Interviewing for Solutions, 4th Edition

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Interviewing for Solutions, 4th Edition

Authors: by Peter De Jong (Author), Insoo Kim Berg (Author, Contributor)

Peter DeJong and Insoo Kim Berg’s INTERVIEWING FOR SOLUTIONS features a proven, solutions-oriented approach to basic interviewing that views clients as competent, helps them to visualize the changes they want, and builds on what they are already doing that works. Throughout the book, the authors present models for solution-focused work, illustrated by examples and supported by research. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Preface
This is a book about how to interview clients. It offers a set of skills for basic interviewing in the helping professions. In most respects these skills are unique. First, they are intended to assist the client in developing a vision of a more satisfying future. Second, they direct both client and practitioner toward a deeper awareness of the strengths and resources that the client can use to turn vision into reality. These skills are based on the belief that it is essential to work within each client’s frame of reference.
We have chosen to call this way of interviewing clients solution building, in contrast to problem solving embedded in most other interviewing approaches. In problem solving, practitioners gather information from clients to assess the nature and seriousness of client problems and then design interventions that will solve or alleviate problems. Problem solving relies heavily upon professional expertise for its assessments and interventions.
Our students and workshop participants who are making the change from problem solving to solution building have told us that this change is similar to switching from your right hand to your left hand; it takes some getting used to. They also report that understanding the differences between the two approaches in theory is easier than effectively putting the skills into practice. Consequently, we wanted to produce teaching materials primarily aimed at enhancing practice skills. The purpose of this book, then, is to teach you, the reader, how to build solutions with clients. We devote most of the book to describing and illustrating the requisite skills. Because solution building occurs through the words that pass between practitioners and clients, many dialogues from our actual interviews with clients are included. They are quoted at sufficient length to give you a clear sense of the ways in which solution-building conversations unfold; such conversations tend to be full of starts and stops and twists and turns.
To complement this book, a DVD and Instructor’s Resource Manual are available. While these materials and the book are designed to be an integrated learning package and are cross-referenced, each also could stand on its own.
The supplementary materials are organized around the belief that those new to solution building will learn it most quickly and effectively by practicing it. The materials include demonstration interviews, instructional ideas, class (or workshop) exercises, exercises for practice outside of class, sample test items, and tools for solution building with clients.
The DVD includes 22 clips from six interviews. The clips are sequenced according to the presentation of skills and types of interviewing situations addressed in our book. The first clips illustrate basic skills in situations in which clients come voluntarily; later clips add additional skills for working in involuntary situations (with children, adolescents, dyads, and mandated clients) and crisis situations. The interviewers are a student and the authors; the clients represent a diversity of age, gender, socioeconomic status, and ethnicity. Clips are cross-referenced to the book by identifying specific clips where given skills and types of solution-focused conversations may be found. You should be aware that the DVD is organized more around different types of interviewing situations than around particular skills. Therefore, although we have chosen to point readers to Clips 1–7 as examples of the basic skills, you will find these skills used throughout all the clips. The DVD offers clips in two formats. The first is a section of “Uninterrupted Clips” in which all 22 clips are available for viewing straight through. Learners have told us that watching clips in this format is useful in conjunction with related reading in the book as illustration of various solution-focused skills. The second set of clips is organized as “Guided Exercises,” which learners can use to improve their skills on their own outside of a class or workshop setting once they have a beginning familiarity with the skills. In this section, learners work more intensively with selected clips from the original 22 clips. The primary guided exercise invites the learner into the recorded interviews through a set of preprogrammed stops and requests for their interviewing questions and responses. More specifically, for a given clip the recorded interview plays partway until the client has shared some information; then the DVD automatically pauses with instructions to the learner to write out what his or her response and next question would be, were the learner the interviewer. Once the learner has decided on a response, he or she resumes the clip and listens to the interviewer’s response and next question. The clip then pauses again and instructs the learner to compare and write down which response and next question—the learner’s or the interviewer’s on the clip—was more useful from a solution-building point of view. This guided exercise requires learners to listen to the language of the client, scanning it for hints of solution-focused possibility, to select out those possibilities that seem useful to respond to, and to build by composing a statement and/or question that invites the client to build in a solution-focused direction—and doing this all “in-the-moment,” much as they would in an actual interview. The request for a comparison between their responses and next questions and those of the interviewers on the clips encourages the type of solution-focused thinking required of practitioners who wish to build solutions with clients.
Like the third edition of Interviewing for Solutions, there is no workbook with this fourth edition. Instead, there is an Instructor’s website for the book that provides an Instructor’s Resource Manual for the learning materials.