[Ebook PDF] Introduction to Healthcare Quality Management, 3rd Edition

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[Ebook PDF] Introduction to Healthcare Quality Management, 3rd Edition

ISBN-13: 978-1567939859
ISBN-10: 1567939856

Author: Patrice Spath (Author)

Instructor Resources: Test bank, PowerPoint slides, answers to the in-book questions, and a PDF of the American College of Healthcare Executives / NPSF Lucian Leape Institute guide Leading a Culture of Safety: A Blueprint for Success. The ongoing shift to value-based healthcare has driven change in the practices and approaches providers use to evaluate their performance and improve their organizations’ clinical, safety, and patient satisfaction outcomes. Now more than ever before, healthcare professionals must know how to apply the essential principles of quality management—measurement, assessment, and improvement.  Introduction to Healthcare Quality Management explains the basic principles and techniques of quality management in healthcare. Written for students and professionals with little or no clinical experience, the book focuses primarily on measuring and improving the operational and patient service aspects of healthcare delivery. Real-world case studies and examples provide an applied learning approach that helps readers understand how to measure, assess, and improve an organization’s performance and ensure the delivery of reliable, high-quality care.; Thoroughly revised with updated references, examples, case studies, activities, and supplementary resources, this edition includes new content on Strategies for managing quality in population health care Use of the Institute for Healthcare Improvement’s Triple Aim framework ; Value-based reimbursement models Patient-centered discharge planning and case management Improving initiatives aimed at bettering patient health External regulations and accreditation standards Lean and Six Sigma improvement tools and techniques Healthcare application of improvement models from other industries & nbsp ;An excellent resource for students and practicing health professionals alike, Introduction to Healthcare Quality Management provides readers with the core knowledge they need to shape innovative change in quality management practices.

Foreword ……………………………………………………………………………………………………xv
Preface ……………………………………………………………………………………………………..xvii
Chapter 1 Focus on Quality ………………………………………………………………………… 1
Chapter 2 Quality Management Building Blocks ………………………………………….. 13
Chapter 3 Measuring Performance ……………………………………………………………… 35
Chapter 4 Evaluating Performance ……………………………………………………………… 79
Chapter 5 Continuous Improvement ………………………………………………………… 119
Chapter 6 Performance Improvement Tools ……………………………………………….. 143
Chapter 7 Improvement Project Teams ……………………………………………………… 175
Chapter 8 Improving Patient Safety ………………………………………………………….. 193
Chapter 9 Achieving Reliable Quality and Safety ………………………………………… 225
Chapter 10 Managing the Use of Healthcare Resources …………………………………. 249
viii B r i e f C o n t e n t s
Chapter 11 Managing Quality in Population Health Care ……………………………… 281
Chapter 12 Organizing for Quality …………………………………………………………….. 301
Glossary ………………………………………………………………………………………………….. 327
Index ……………………………………………………………………………………………………….. 343
About the Author …………………………………………………………………………………… 361