[Ebook PDF] Operations Management, 9th Edition

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[Ebook PDF] Operations Management, 9th Edition

ISBN-13: 978-1292254036
ISBN-10: 1292254033

Author: Prof Nigel Slack (Author), Prof Alistair Brandon-Jones (Author)

This package includes MyLab Operations Management. Students, if MyLab Operations Management is a recommended/mandatory component of the course, please ask your instructor for the course ID. MyLab Operations Management should only be purchased when required by an instructor.

PREFACE

Operations management is everywhere. Every time you experience a service and every time you buy a product, you are benefiting from the accomplishments of the operations managers who created them. Operations management is concerned with creating the services and products upon which we all depend. And all organizations produce some mixture of services and products, whether that organization is large or small, manufacturing or service, for profit or not for profit, public or private. And, if you are a manager, remember that operations management is not confined to the operations function. All managers, whether they are
called Operations or Marketing or Human Resources or Finance, or whatever, manage processes and serve customers (internal or external). This makes at least part of their activities ‘operations’.
Operations management is also important. Thankfully, most companies have now come to understand the importance of operations. This is because they have realized that, in the short term, effective operations
management gives the potential to improve both efficiency and customer service simultaneously. Even more important, operations management can provide the capabilities that ensure the survival and success of an
enterprise in the long term.
Operations management is also exciting. It is at the centre of many of the changes affecting the business world – changes in customer preference, changes in supply networks, changes in how we see the environmental and social responsibilities of enterprises, profound changes in technologies, changes in what we want to do at work, how we want to work, where we want to work, and so on. There has rarely been a time when operations management was more topical or more at the heart of business and cultural shifts.
Operations management is also challenging. Promoting the creativity that will allow organizations to respond to so many changes is becoming the prime task of operations managers. It is they who must find the solutions to technological and environmental challenges, the pressures to be socially responsible, the increasing globalization of markets and the difficult-to-define areas of knowledge management.

The aim of this book
This book provides a clear, authoritative, well-structured and interesting treatment of operations management as it applies to a variety of businesses and organizations. The text provides both a logical path
through the activities of operations management and an understanding of their strategic context.
More specifically, this text is:
▶ Strategic in its perspective. It is unambiguous in treating the operations function as being central to competitiveness.
▶ Conceptual in the way it explains the reasons why operations managers need to take decisions.
▶ Comprehensive in its coverage of the significant ideas and issues which are relevant to most types of operation.
▶ Practical in that the issues and challenges of making operations management decisions in practice are discussed. The ‘Operations in practice’ feature, which starts every chapter, the short cases that appear
through the chapters and the case studies at the end of each chapter, all explore the approaches taken by operations managers in practice.
▶ International in the examples that are used. There are over 120 descriptions of operations practice from all over the world.
▶ Balanced in its treatment. This means we reflect the balance of economic activity between service and manufacturing operations. Around 75 per cent of examples are from organizations that deal primarily
in services and 25 per cent from those that are primarily manufacturing.