[Ebook PDF] Training in Interpersonal Skills: TIPS for Managing People at Work, 6th Edition

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Training in Interpersonal Skills: TIPS for Managing People at Work, 6th Edition

ISBN-13: 978-0132551748
ISBN-10: 0132551748

Author: Stephen Robbins (Author), Philip Hunsaker (Author)

By developing and practicing the material in Training in Interpersonal Skills, readers can learn how to build productive relationships for any situation.

KEY TOPICS: Skills: An Introduction; Self-Awareness: A Point of Departure; Self-Management: Clarifying Values, Setting Goals, and Planning; Applying Emotional Intelligence; Sending Interpersonal Messages; Listening and Reading Nonverbal Messages; Providing Feedback; Communicating Across Cultures; Goal Setting; Coaching, Counseling, and Mentoring; Empowering People Through Delegation; Politicking; Persuading; Applying Leadership Style; Managing Change; Facilitating Teamwork; Valuing Diversity; Ethical Decision Making; Creative Problem Solving; Resolving Conflicts; Negotiating

MARKET: For business professionals who would like to enhance their interpersonal skills.

PREFACE
Training in Interpersonal Skills (TIPS) was one of the first interpersonal skills training packages for management students. Since the book’s original publication, college and university management faculty have increasingly come to recognize the importance of developing interpersonal skill competencies in their students. Dr. Milton Blood, a former professor and executive with the International Association for Management Education, has explained why management skills training has gained in popularity over more traditional theory-building courses:
Leadership sounds like an applied topic, but its classroom presentation can leave students no better prepared to lead. . . . The business school graduate needs to lead, not trace the history of leadership research. [Similarly] the graduate needs to motivate, not compare and contrast six different theories of motivation.i
By developing and practicing the interpersonal skills in this book, students can learn how to build productive relationships with others in any situation. They will also master skills vital to personal and organizational effectiveness such as self-management, communication, teaming, and problem solving. In addition, they will master the interpersonal skills necessary for effective leadership,
including persuading, politicking, goal setting, motivating, coaching, and managing change.
THE SIXTH EDITION
The content of the sixth edition has been revised according to the feedback from reviewers and current research on the emerging interpersonal skills needed for organizational managers. The majority of reviewers of the fifth edition used all of the chapters and agreed that the relevant material was well covered and supported by current academic research. Consequently, we have maintained the same coverage of concepts and skills, although research references and examples have been updated throughout the book and some chapters have been reorganized to present more meaningful topic progressions (e.g., discussion on personal mission statements was moved in front of personal goal setting in Chapter 3). We have also modified the Behavioral Checklists and the Observer’s Rating Sheets in each chapter so that they specifically focus on observable behaviors and allow more relevant feedback for role-play and exercise participants. PowerPoint slides covering the content and exercises in each chapter are now available.
With the addition of chapters on applying emotional intelligence and communicating across cultures, the text now contains 21 chapters. Skills for running meetings have been incorporated into the second Integrating Exercise. Several new topics have been added and many pedagogical tools, including role-plays, cases, self-assessments, and exercises have been added, replaced, and revised to improve the chapters. Some specific changes to enhance the teaching of interpersonal skills include the following:
• New Self-Assessment Questionnaires on locus of control; type A personality; passive/assertive/aggressive behavior.
• The addition of Manager’s Application Tips boxes that describe how to apply the results of each Self-Assessment Questionnaire.
• New Reinforcement Exercises on strategic planning for personal mission achievement; giving and receiving feedback while protecting self-image; avoiding diversity problems by learning from The Office: Diversity Day; promoting ethical leadership.
• New sections on applying persuasive skills in formal presentations; online language differences of males and females; training programs that work best; avoiding gaffes.
• New concepts including social networking; impression management; persuasion tactics of social proof and ingratiation; group process loss; facilitating stages of team development.
• Coverage of ethics has been expanded to include new material on principles for ethical decision making; ethical decisions in cross-cultural contexts; encouraging ethical behavior in others; tests for ethical actions.
THE BEHAVIORAL SKILLS LEARNING MODEL
Each chapter in Training in Interpersonal Skills is organized around the social learning model which has proven to be a major pedagogical aid. It contains 10 components: (1) assessment of basic skill levels; (2) review of key concepts relevant to applying the skills; (3) test of conceptual knowledge; (4) identification of the specific behavioral dimensions needed for each skill; (5) observation of how to apply the skill through modeling exercises; (6) skill practice in small groups; (7) summary checklist self-assessment to identify deficiencies; (8) application questions to cement practical understanding of the concepts; (9) reinforcement exercises outside of the classroom; and (10) development of an action plan for ongoing skill improvement. This model is explained in detail in Chapter 1. WHAT THE REVIEWERS SAY
Reviewers of recent editions have been professors who use Training in Interpersonal Skills in various management, organizational behavior, human relations, interpersonal skills, teams, and communication courses. In overall quality, the vast majority of users have assigned the book an “A” for meeting student needs. The book has been praised for its ability to address theory without becoming overwhelming and for its practical role-play exercises. With respect to writing style, reviewers have complemented each chapter’s stand-alone independence, allowing chapters to be rearranged at the professor’s discretion.
When asked how they would describe this text to a colleague, reviewers responded:
“This text brings considerable academically researched topics to the student in a concise format. It becomes a practicum for the students discovering their strengths and weaknesses and provides opportunities to practice enhancing the strengths and overcoming the weaknesses in areas critical to long term career success.”
“I really like the applied approach of this textbook. It complements management theory textbooks and helps the student receive real-life examples on each concept. It is “a good source of in-class group exercises that supplement the theory lectures.” The text is “focused on application, helps to increase self-awareness, covers current topics in OB well, focused on doing and applying rather than memorizing.
It is filled with application exercises making it a hands-on text for learning in the college classroom.”