[Ebook PDF] Understanding and Managing Diversity: Readings, Cases, and Exercises, 6th Edition

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[Ebook PDF] Understanding and Managing Diversity: Readings, Cases, and Exercises, 6th Edition

ISBN-13: 978-0133548198
ISBN-10: 0133548198

Author: Carol Harvey (Author), M. June Allard (Author)

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book.

For undergraduate and graduate courses in human resources.

A diverse approach to understanding and managing diversity.

Understanding and Managing Diversity uses applications to clarify the complexity of a diverse workforce, and explains how it can be used as an organizational asset. This text also provides students with a wide range of expertise—from the perspective of experienced interdisciplinary instructors (business, psychology, economics, theology, law, politics, history, etc.) to practitioners (diversity trainers, corporate managers, etc.).

Teaching and Learning Experience
This program will provide a better teaching and learning experience–for you and your students. Here’s how:

• Provide Students with an Accessible Format: Information is presented in a logical succession to help students learn that is in a way accessible to them.
• Present New and Timely Diversity Topics: Topics include Racial Identity, Work-Life Balance, Diversity Leadership, and Workplace Communication.
• Stimulate Critical Thinking about Managing Diversity: A Best Practices feature provides examples of successful innovations.

PREFACE
Much has changed since we started writing diversity textbooks. Today, overt discrimination has become less acceptable. There is more awareness of the impact of multiple social identities. There is more realization now that organizations must change the way they manage their employees to maximize the advantages that diversity can bring to the workplace in a challenging global economy, if they are to benefit from the richness of a diverse and productive workforce.
However, as Equal Employment Opportunity Commission (EEOC) claims and recent lawsuits substantiate, there is still considerable workplace discrimination and harassment. As the workplace becomes more diverse because of demographic shifts, immigration, and global business, there is an increasing need to understand that workers are not all alike and are far less willing to assimilate than in the past. In a highly competitive marketplace, organizations need to manage in ways that promote a feeling of inclusion in order to tap into all the creativity and talent that diversity has the potential to contribute. This is why we write these books.
Focus of The Sixth Edition
We see diversity, the ways we differ that may affect our organizational experiences, as a change process that occurs on three levels: the individual, the social identity group level, and the organizational level. Beginning the study of diversity requires that each of us take an introspective look at our beliefs and our own socialization. While most people will deny that they have any prejudices at all, that is simply not the reality. Although it is often an unconscious process, it is quite natural to tend to favor some people over others. We do feel more at ease with some people and less comfortable with others. Once we realize that others may experience the world differently, we need to be open to learning about others’ social identities. It is not always easy to understand what a difference race, gender, physical abilities, religion, appearance, and sexual identity may make in other people’s lives. Lastly, we examine and evaluate what organizations are doing or not doing to manage the needs of today’s diverse workforce. Are they maximizing productivity and minimizing conflict? Are they working toward inclusion by tapping into the potential of their diverse workers?
Because of space constraints, focus of this text is primarily on North American diversity. However, we are well aware that global diversity is an important topic. So, we have added a Global Notes feature to incorporate some international perspectives on diversity issues.
New In The Sixth Edition
Ever responsive to the constant changes in workplace diversity, the proliferation of online education, the growth of global business, feedback from our reviewers, and the 2013 revision of AACSB
business accreditation standards, we have incorporated many pedagogical and topical changes into this edition. However, we have retained our interdisciplinary approach to diversity with contributions from experts in management, psychology, economics, sociology, law, and business.
New content features include:
• New cases that illustrate today’s important diversity issues: Six Sigma (work-life balance), Joy’s Dilemma (bullying), Professor on Wheels (physical challenge), Chick-fil-A (sexual orientation, ethics, and law), Ocean Spray (the business case for diversity), the U.S. Air Force in Central America (intercultural communication), and When Women Do Lead (gender harassment). Additional cases are available in the Instructor’s Manual.
• Three capstone assignments—complete with grading rubrics: A case writing research project, the production of a diversity video, and the diversity audit assignments provide a broader selection of capstone course assignments.
• New material, significant revisions, and updates: In addition to new cases, articles, and exercises we have substantially revised and updated 14 articles and 5 exercises and added many additional Points of Law, Diversity on the Web, Writing Assignment, and Best Practices boxes.
New pedagogical features include:
• Global Notes—which illustrate diversity issues in an international context.
• Rubrics—for evaluating all of the capstone assignments.
• Linkages for Active Learning—an integrated approach to the organization of the book that begins each section with an expanded introduction followed by an interactive exercise. Laws are placed within the context of their relevant topics. Each section concludes with a major case and integrative questions that synthesize readings and encourage critical thinking.
• Did You Know …?—introductory features to capture students’ interest.
Organization of The Text
This edition is organized into seven main sections. To provide additional linkages for learning, articles are placed with the exercises and cases that illustrate their topics. Building the Foundation for Understanding Diversity Section I—Provides students with a foundation for the course. The goals here are to illustrate that diversity is still a workplace issue in the twenty-first century by providing students with
basic information by challenging them to examine their own beliefs about differences.
Primary and Secondary Diversity
Sections II and III—Focus on understanding the primary dimensions of diversity: race, ethnicity, gender, age, physical/mental challenges, and sexual orientation.
Section IV—Covers secondary aspects of diversity, such as social class, religion, appearance/weight, communication/first language, and the military experience.
Managing Diversity: Ethical, Legal, Media, and Marketing Issues
Section V—Explores contextual elements that impact diversity such as ethics, the laws in the United States and Canada, the media, and marketing opportunities.
Managing Organizational Change and Diversity: Current Issues
Section VI—Focuses on what organizations can do to improve the ways that they manage diversity and covers emerging issues. Topics include diversity leadership, employee resource groups, mentoring, flexible work arrangements, training, social responsibility, diversity awards, marketing opportunities, work-life balance, the flexible workplace, bullying, and the business case for diversity.
Section VII—Features three capstone assignments with grading rubrics that provide students with opportunities to synthesize their learning.